Frequently asked questions

Sparky Projects is project and task tracking for small, fast-moving teams — projects, tasks, time tracking, sprints, and reporting in one place, whether you run Agile, Waterfall, or a mix.

No — the Lite plan is free forever, no card required. You only pay when you choose to upgrade.

Both — the estimate field on a task works as story points or planned hours, and Sprints/Phases (Plus/Max) can represent either a sprint or a project phase. Use whichever your team already thinks in.

Your plan stays fully active through the period you already paid for. It simply doesn't renew after that, and your account moves to the free Lite plan.

No — all payments are final, including for unused time in a billing period. See our Refund & Cancellation Policy for full details.

Yes. Your current plan stays active until the period you already paid for ends, then switches to the lower plan at the next cycle — no partial refunds are issued for the difference.

We accept all major cards, UPI, and net banking via Razorpay.

Yes — Plus/Max plans can sync a baseline of contacts from Sparky Contacts instead of re-entering them.

Yes — see our Security page for details on encryption, backups, and data isolation between organizations.

Use the Contact page, or reach out from inside the app's Inbox — every plan includes support.